Solving the Problem / One-on-One Talk, Part 2 of 2

During a one-to-one conversation, the student should be doing most of the talking. The way that you frame your questions and suggestions is crucial to getting the student to open up. We provide you with questions and sentence prompts that help students feel validated and respected, and an opportunity to practice using them.

Key Points

• Two frameworks are provided for structuring the conversation: one to address an incident and one for a recurring problem.
• Choose between two scenarios and draft a mock conversation with the student.

Insider Tips

It can be difficult to listen when you feel that a student is lying, but you must let them finish telling you what happened without interrupting. Even consider writing what they are saying down. When they are done, thank them and say, 'Here is what I thought I saw…'